Terms & Conditions

Welcome to thaigrocerystore.com!

 
To ensure a safe, enjoyable environment for all of our users, we have established these Terms & Conditions and our Privacy Policy. Please read them carefully as they spell out what you can expect from us and what we expect from you.

 

Use of ThaiGroceryStore.com

 

ThaiGroceryStore.com is provided to you free of charge for your personal use and is subject to these Terms & Conditions and our Privacy Policy. By accessing any area of thaigrocerystore.com, you agree to be bound and to abide by these Terms & Conditions and our Privacy Policy. Please note that to use any of the ordering services provided on www.thaigrocerystore.com, you are required to register as an authorized customer on the site. All orders made on ThaiGroceryStore.com will also be subject to these Terms & Conditions, Privacy Policy and Shipping & Delivery statement.

 

Making a Purchase

 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When checking out you can choose which delivery method suits you best.

 
After completing the payment, your order will be processed. During the process of purchase, you should receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order.

 

Registration

 

To register to use www.thaigrocerystore.com you must be over 18 years of age, and must ensure that your details held by us are correct and complete at all times. You agree not to use a false email, address, phone numbers, impersonate any person or entity, or otherwise mislead as to the origin of any registration details you submit.

 

Password and security of your account

 

When you register with www.thaigrocerystore.com you will be asked to create a password. You must keep this password secret and should not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should contact us immediately.

 

Payment

 

At this moment we only accept PayPal. This is the most convenient and reliable payment method for buyers around the world. If you don’t have PayPal account, you can still pay via PayPal with your credit card, debit card or even a bank account. Click here for more information about PayPal.

 
Orders will not be shipped until the funds have been transferred to Thaigrocerystore’s account. In case of refunds, all refunds will be returned to your PayPal account. Shipping address information must be updated through PayPal. If you use PayPal at checkout, the address listed with PayPal is the destination for your order. Thaigrocerystore.com cannot be responsible for incorrect information provided to us.


If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us and we will correct the mistake.

 

Editing and cancellation policy

 

If you wish to change your order after it has been placed, please send us an email immediately. If your order has already been processed, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time.
 
If you wish to cancel an order that has not been processed yet, please send us an email immediately and we will refund you 100% of what was charged to your PayPal Account. If you wish to cancel an order that has been processed, we will refund you with 50% of total cost. If you wish to cancel an order that has already been shipped, no refund will be paid.

 

Tax Policy

 

Import duties, taxes and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
 
Depending on your destination country’s local laws and regulations, you may be responsible for the payment of import duty and/or customs clearing charges based upon the value of the goods you have purchased. The air express carrier will bill you for these charges separately. Please DO NOT pay ThaiGroceryStore.com for any costs billed to you by the carrier.

 

Shipping & Delivery terms

 

Our shipping & Delivery terms are contained in the Shipping & Delivery page which you can find in the footer. All orders are subject to these order terms in addition to these Terms & Conditions.

 

Refund & Returns

 

All products sold by ThaiGroceryStore.com are covered under our standard return policy unless otherwise stated.
 
Due to the nature of the product, we can’t issue refunds on any of our food products unless they arrive defective, damaged or passed their use date. If you experience the latter please provide photo evidence.
 
All returns must be made using a RMA (Return Merchandise Authorization) request within 7 days after receiving the product. The RMA request is located at the footer of the page. All returns require a RMA number. Please note that all exchange and return merchandise must be packed in the original package, included with the necessary documentation.
 
All return shipping costs will be paid by the buyer or the recipient (we recommend to use a shipping method which is traceable so that your shipment will not be lost in the process). We will reimburse shipping costs only if the shipping was caused by our mistake.
 
After receiving the wrong product back, we will ship you the correct product or we would issue a refund if the product is unavailable. We do not issue refunds for orders delayed by the postal service, courier, or customs.
 
Always make a RMA Request or contact us BEFORE exchange or return of any merchandise for confirmation and procedure. Please state your order number, date, and item which you want to return or exchange.

 

Disclaimer

 

The product descriptions on this site are obtained from the product label made by the product manufacturers. We strive to obtain accurate product information, we cannot guarantee or ensure the accuracy, completeness or timeliness of any product information. On occasion manufacturers may alter their ingredient lists, sizes, or package. Thaigrocerystore.com takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Actual product packaging and materials may contain more and/or different information than that shown on our web site. Neither shall we be held liable to any individual or business for any damage or loss which may occur from the use of any matter contained on this web site.We recommend that you do not solely rely on the information presented on this website and that you always read labels, warnings, and directions and other information provided with the product before using or consuming a product. For additional information about a product, please contact the manufacturer.
 
All text and graphics on this web site, unless specified, are directed solely at those who access the web site and can be different from real product. We make no representation nor will we be held liable for any action placed upon the web site, in any form, by anyone, from other locations. ThaiGroceryStore.com assumes no liability for inaccuracies or misstatements about products. Content on this website is for reference purposes only.
 
Please note, all payments, prices, specifications, options, and information are subject to change without notice.

 

Links to other sites

 

Occasionally, ThaiGroceryStore.com may make available a link to a third party's web site. These links will let you leave www.thaigrocerystore.com. The linked sites are not under Thaigrocerystore.com control and ThaiGroceryStore.com is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. ThaiGroceryStore.com is not responsible for webcasting or any other form of transmission received from any linked site. ThaiGroceryStore.com provides the links only as a convenience. ThaiGroceryStore.com does not endorse the site or its use or contents.

 

Our Privacy Policy

 

You agree to our use of information about you as described in our privacy policy.

 

Modification of Terms

 

These Terms & Conditions (including the Privacy Policy and the Shipping & Delivery statement) may be modified from time to time, effective immediately upon posting on our site. If this concerns you, you should check the current Terms & Conditions, Privacy Policy and Shipping & Delivery statement before you place any order. If you continue to use www.thaigrocerystore.com after the date of a change in our Terms and Conditions, your use of www.thaigrocerystore.com indicates your agreement to be bound by said new Terms and Conditions.

 

Last update 2 February 2013